SHIPPING & RETURN POLICY
Ottawa Bra Clinic is a Canadian company, and our product suppliers are based in British Columbia, Canada. Items are shipped via Canada Post from BC within 2 business days. Items should arrive to Canadian customers within 14 days. Customers outside of Canada are responsible for international duties and should expect a shipping time exceeding 14 days. If an item is found to be out of stock after purchase, charges for that item will be fully refunded to the customer within 2 business days.
To return your product, you should mail your product to: 276 Kiwanis Court, Ottawa, Ontario K1T 0H7.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
(NOTE: If you are in the Ottawa, Ontario area, and would rather try on and/or pick-up what you want to buy in-store, you may want to contact the store directly and see if what you are looking for is in stock. 613-400-9101.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Sizing tags are to be returned with the garment.
Our exchange policy lasts 30 days. If you would like to exchange your product for something different, you have 30 days to let us know and help you find a garment that works better for you.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the tags, including sizing tags should still be attached/included with the garment.
Additional non-returnable items
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without authorization.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Michele Bourque, Certified Bra Fitter/Owner, The Ottawa Bra Clinic